05-10-05 VOSA e-test Booking System
VOSA began to introduce a new e-test booking system into its test stations on 30 August. Technical issues with the new system have led to difficulties for customers and VOSA staff in making bookings. We are working with our IT partners, Atos Origin, to resolve the issues with the new system.
Commenting, Jeremy Rolstone, VOSA’s Customer Service Director said:
“VOSA is very aware of the inconvenience this is causing. A solution is being put in place to maintain our service levels and the availability of tests as our top priority. Over the next few weeks we will resolve outstanding administration. We apologise for any inconvenience caused and thank our customers for their patience and support.”
E-test bookings when fully introduced will give customers the additional service of direct booking via the internet including paying by debit/credit card. It will provide a more consistent booking service and application of booking policies as well as the greater choice and flexibility for customers.
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NOTES TO EDITOR:
VOSA (Vehicle and Operator Services Agency) is responsible for:
• Processing applications for licences to operate lorries and buses and registering bus services
• Operating and administering testing schemes for all vehicles, including the supervision of the MOT testing scheme
• Enforcing the law on vehicles to ensure that they comply with legal standards and regulations
• Enforcing drivers' hours and licensing requirements
• Supporting Traffic Commissioners to help them make informed decisions on operator licensing, vocational drivers and bus registration requirements
• Providing training and advice for commercial operators
• Investigating vehicle accidents, defects and recalls.
For further information about VOSA, please contact: Zita Galambosi on 0117 954 2561 / Zita.Galambosi@vosa.gov.uk, or Marka Rifat on 0117 954 3208 / marka.rifat@vosa.gov.uk.
Page last updated: 25/09/2006