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Disability Rights Commission (DRC) guides

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The DRC (now superseded by the Equality and Human Rights Commission) has produced a series of good practice guides for transport providers. Each guide deals with a different transport sector and offers practical advice on good practice in serving disabled customers. The following sectors are covered:

Breakdown recovery.

Tour/coach operators.

Vehicle rental.

Taxis and private hire vehicles.

Buses and coaches.

Rails services.

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