Information for passengers

• Making a complaint about rail services
• Mobility-impaired and disabled train passengers
• National Rail information for disabled passengers
• Passenger Focus
• Rail access for disabled people
• UK rail services

Tickets and discounts

• 16-25 Railcard
• BritRail
• Disabled Person’s Railcard
• Rail travel concessions (railcards)

Train timetables

• Docklands Light Railway
• London Overground railway
• London Underground (Tube)
• National Rail enquiries
• Transport for London

Key partners

The Government’s role in the running of the railways is to provide strategic direction and to procure rail services and projects that only it can specify. Responsibility for day-to-day delivery of railway services rests with the industry.

To fulfil this role, DfT’s Rail Group is working in partnership with the industry to secure the railway the country wants at a price it can afford.

• Train Operating Company Passenger’s Charter
  A list of the train operating companies on the ‘National Rail’ website which also provide links to Train Operating Companies’ websites where copies of their Passengers’ Charter: the commitments each Train Operating Company is required to make to its customers, can be found.
• Passenger Focus
  An independent public body set up by the Government to protect the interests of Britain’s rail passengers. They have a strong emphasis on evidence based research which is used to influence decision makers and campaign for improvements. They also provide practical advice for passengers and help resolve complaints.
• Beware of mobile phone thieves
  Advice from the British Transport Police on the most common crime on Britain’s railways.