Home Delivery Operations [16 October 2003]

The home delivery sector is experiencing unprecedented growth at the same time as more households are becoming single occupied and leisure activities outside the home are taking more of people's time. The Foresight report produced by the Retail Logistics Task Force in 2001 highlighted several important gaps in the current knowledge of the home delivery sector. The aim of this sub-programme is to commission new research in this field, dealing with issues such as operational efficiency and overall transport and environmental impacts of increasing home shopping. A pilot project for Key Performance Indicators (KPIs) in the Home Delivery sector is described in the TransportEnergy BestPractice sub-programme.