SSDL Agency Customer Research [16 December 2008]

In addition to the cross-agency SSDL research programme, each SSDL agency conducts research in areas of specific relevance to its own customer groups. Publicly available research can be accessed on the agencies' websites and includes: DVLA Customer Satisfaction Surveys available at Driver and Vehicle Licensing Agency (DVLA); DSA Candidate Satisfaction Surveys available at Driving Standards Agency (DSA); MOT Garages Surveys, MOT Customer Surveys, and Drivers, Fitters and Presenters Surveys, all available at Vehicle and Operator Services Agency (VOSA).