Project: Elderly & Disabled Motorists Requirements

Reference: UG374

Last update: 28/06/2007 15:22:57

Objectives

The objective of this project is to update, on an annual basis, the survey of MAVIS outcomes and customer satisfaction surveys of the Mobility Centres which are provided by members of the 'Forum of Mobility Centres'.

Description

This project will provide comparitive information of the services provided at mobility centres, and also update the previous survey of customer satisfaction of MAVIS. On-going surveys (50 per cent of clients to be surveyed); and also certain groups to be targetted (different 'groups' targetted in each annual survey).

Contractor(s)

TRL Limited
Crowthorne House, Nine Mile Ride, Wokingham, Berkshire, RG40 3GA
+44 (0)1344 773131

Contract details

Cost to the Department: £199,691.00

Actual start date: 15 November 2001

Actual completion date: 31 March 2005