Project: Key Performance Indicators for the Next-day Parcel Delivery Sector

Reference: FBP1044

Last update: 13/04/2007 13:55:49


A survey in the broader Parcel and Courier sector will indicate the levels of efficiency in key operational areas within this sector. It will benefit the Best Practice Program by providing useful comparisons for energy efficiency and will help to raise programme awareness within the sector. Sector practitioners will ultimately better understand their key efficiency drivers and appreciate the benchmarks in each main activity within the sector.


This guide describes how the next-day parcel delivery sector benchmarking survey was conducted, outlines which KPIs were measured in the survey and focuses on the analysis, results and recommendations for operational improvement.


Faber Maunsell
Lynnfield House, Chrurch Street, Altrincham, Cheshire, WA14 4DZ
+ 44 (0)161 927 8397

Contract details

Cost to the Department: £49,854.00

Actual start date: 01 June 2005

Actual completion date: 01 November 2096


Key Performance Indicators for the Next-day Parcel Delivery Sector
Author: DfT - freight Best Practice programme
Publication date: 01/11/2006
Source: Freight Best Practice programme
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