Project: BENCHMARKING AND MONITORING AIR TRAVEL FOR DISABLED PEOPLE

Reference: UG464

Last update: 28/06/2007 15:28:40

Objectives

The objective of this research is to provide evidence on the basis of which Ministers can determine to what extent the Code of Practice has succeeded in improving standards of access and service for disabled people in the aviation industry.

Description

The project will initially publish a Code of Practice on access to air travel for disabled people. Against that Code it will then benchmark provision for disabled people at travel agents, airport and on airlines.

This will be followed by a repeat exercise two years later to monitor how far UK industry has moved towards meeting the best practice set out in the Guidance.

Contractor(s)

TRL Limited
Crowthorne House, Nine Mile Ride, Wokingham, Berkshire, RG40 3GA
+44 (0)1344 773131

Contract details

Cost to the Department: £307,980.00

Actual start date: 18 November 2003

Expected completion date: 28 February 2006

Publication(s)

Access to Air Travel for Disabled People: 2005 Monitoring Study
Author: Jo Sentinella TRL
Publication date: 04/08/2006
Source: DfT Website
More information: http://www.dft.gov.uk/transportforyou/access/aviationshipping