Project: MR06: TRANSPORT DIRECT PORTAL USABILITY TESTING - TARGET USERS AND THOSE WITH DISABILITIES

Reference: UG432F

Last update: 09/06/2005 10:47:56

Objectives

The Transport Direct portal aims to be as accessible and usable as possible, both to those with disabilities and those groups likely to be the early adopters of the service.

Description

The purpose of this project (MR06) to satisfy the three-requirements on the need to subject the portal to usability testing, accessibility testing and to produce design recommendations to improve the portal's usability and accessibility.

The first of these will be centred upon target user groups and second will centre upon groups of users with a range of disabilities, including those with the following impairments:

- Visual
- Hearing
- Motor
- Cognitive

Contractor(s)

System Concepts
2 Savoy Court, Stand, London, London, WC2R 0EZ
0207 240 3388

Contract details

Cost to the Department: £54,275.00

Actual start date: 06 October 2003

Actual completion date: 28 February 2004

Publication(s)

Transport Direct Portal - Accessibility Testing Report
Author: System Concepts Ltd - Allison Tynan
Publication date: 31/05/2004
More information: http://www.transportdirect.gov.uk/back_docs/MR06%20-%20Accessibility%20Testing%20Report%20.pdf

Summary of results

  1. The initial accessibility testing revealed some key short comings for visually impaired and blind users using screen readers. This significantly raised the relevance of accessibility requirements in the portal developers', minds. It also revealed important short comings in the user interface that were addressed in an interim build in December 2003. The usability testing that followed in January 2004 confirmed these interim improvements and highlighted where there were significant user interface issues.