Programme: [Archived] Safety, Service, Delivery and Logistics (SSDL) Group Customer Research

Last update: 21 May 2014

The SSDL Group's Customer Research Programme is managed by the SSDL Customer Insight Unit (CIU), which is the centre of excellence for all customer research conducted across the SSDL Group. The programme is implemented and actioned by the SSDL Customer Insight Group whose members include the SSDL Customer Directors and the Customer Champions from the SSDL agencies (DVLA, DSA and VOSA). There are three broad types of SSDL customer research: (i) Customer satisfaction surveys (ii) Strategic programme/project or policy (iii) Agency-specific customer research.