Supporting elements
In addition to the printed and PR materials, here are some additional documents to help support local organisations in their activity, in particular with answering stakeholder queries.
Questions and answers document
Document to inform stakeholders and to help answer questions.
By providing a central point for information on the concessions (for example, suggestions on answers to commonly posed questions) we can also help ensure that the public receive clear, consistent information on the concession itself to reduce the likelihood of confusion and ensure the greatest possible awareness of the concession among existing bus users.
- Questions and answers (PDF, 330KB)
Calling script
Quick reference document containing the most likely Q&As for use when taking calls
- Telephone call script guidance (PDF, 11KB)
- The new bus concession in England - A guide to answering the key questions (PDF, 67KB)
For related documents, pages and internet links, see the column on the right.
