Get on Board: An agenda for improving personal security - Case studies

Table of contents

• Acknowledgements
• Introduction
• Objective of good practice case study approach
• How selected
• Summary table of Case studies
• Methodology
• The case studies: Findings and analysis
• Bus infrastructure
• 1. Birkenhead Bus Station, the Wirral, Merseyside
• The development
• Security features
• Any problems and how resolved
• Lessons for good practice
• 2. Park Lane Bus Station, Sunderland
• The development
• Security features
• Any problems and how resolved
• Agencies involved
• Lessons for good practice
• 3. Canning Town Bus Station, East London
• The development
• Security features
• Any problems and how resolved
• Agencies involved
• Lessons for good practice
• 4. St Paul's Bus Station, Walsall in the West Midlands
• The development
• Security features
• Any problems and how resolved
• Agencies involved
• Lessons for good practice
• 5. Warrington Borough Council, urban bus shelters
• The development
• Security features
• Any problems and how resolved
• Agencies involved
• Lessons for good practice
• 6. Clithroe and Ribble Valley Lancashire, rural bus shelters
• The development
• Agencies involved
• Lessons for good practice
• Partnerships for on-bus security
• 7. Operation Safer Travel, West Midlands Police, Bus Operators and Centro
• The initiative
• Agencies involved
• Lessons for good practice
• 8. Metropolitan Police, (Haringey Division) and Arriva Buses
• The initiative
• Outcomes from the Initiative
• Agencies involved
• Lessons for good practice
• Partnership protocols for safer travel
• 9. Merseytravel, Merseyside Police and Bus Operators
• Agencies involved
• Lessons for good practice
• 10. Warrington Borough Council, Cheshire Council, Cheshire Police and Bus Operators
• Agencies involved
• Lessons for good practice
• 11. A Package of Preventative Measures - London General/London Central Buses
• Response to problems
• Staff training and support
• Design features
• Cctv surveillance
• Reporting incidents
• Police presence and response
• Work in schools
• Bus routes
• Agencies involved
• Lessons for good practice
• 12. Community Transport the Nightlink Service, Manchester Mini-Bus Agency
• The problem addressed
• Developing the initiative
• The service
• Personal security features
• Observation and passenger views
• The future of nightlink
• Lessons for good practice
• Multi-Agency Partnerships
• 13. The SAFE Project in South Yorkshire
• The SAFEmark Awards
• Work in primary schools
• Developing safe in quality bus corridors
• 14. Young People Taking the Initiative, Neath, South Wales
• The initiative
• Implementation
• Outcomes from the initiative
• Agencies involved
• Lessons for Good Practice
• Staff Training and Support
• 15. Travel West Midlands, Conflict Avoidance Training
• Training outline
• Agencies involved
• Lessons for good practice
• 16] 'The School Run' DTLR Pilot Training, developed by Crime Concern and First Leeds Bus
• Agencies involved
• Lessons for good practice
• General lessons for good practice
• A package of measures
• A partnership approach
• Infrastructure design
• Maintenance and cleaning
• Staffing for security and customer care
• CCTV surveillance
• Public address system
• Staff training
• Targeting the response
• Police liaison and legal deterrents
• Young people
• Information and publicity
• Improving data collection for bus-related incidents
• Background
• Some examples of good practice in reporting and recording bus-related incidents
• Initiatives to encourage reporting
• Initiatives to encourage the reporting of incidents to the police and are allocated a crime number
• Measures to improve the quality and analysis of incident data

Back to top