We are committed to providing an efficient and effective service and to meet our “customers” requirements in full.
None of these procedures remove the right to ask for a MP to take up the complaint or refer it to the Parliamentary Ombudsman.
Background
If anyone is dissatisfied with the service received they should speak to the Regional Director who will do all they can to resolve any problems straight away.
If this does not prove satisfactory the complaint may be made to the Chief Executive and there is the option of having the complaint referred to an Independent Adjudicator at no cost.
