| Nature of complaint | 2008-9 | 2009-10 | 2010-11 | 2011-12 |
| ALLEGED WRONG INFORMATION, ACTION TAKEN BY DVLA | 231 | 149 | 170 | 206 |
| CHERISHED TRANSFER | 167 | 143 | 152 | 104 |
| CHRISTMAS CLOSURE 2011 | 0 | 0 | 0 | 9 |
| COMPLAINT REGARDING V11 | 24 | 49 | 9 | 4 |
| COMPLAINT REGARDING 25 YEAR EXEMPTION | 0 | 1 | 0 | 0 |
| CONTINUOUS LICENSING | 1040 | 779 | 611 | 484 |
| CONTINUOUS INSURANCE | 0 | 0 | 0 | 61 |
| CORRESPONDENCE RESPONSE | 7 | 6 | 3 | 2 |
| DENIAL OF OWNERSHIP /BEING CONTACTED | 60 | 48 | 31 | 26 |
| DISPUTE REGARDING NUMBER OF KEEPERS | 0 | 0 | 0 | 0 |
| DIVERSITY / ACCESSIBILITY | 2 | 4 | 2 | 1 |
| DRIVING LICENCE ON-LINE | 27 | 15 | 14 | 34 |
| DOCUMENTS LOST / DAMAGED BY DVLA | 145 | 92 | 60 | 79 |
| DRIVER MEDICAL COMPLAINT | 440 | 463 | 471 | 429 |
| DRIVING LICENCE COMPLAINT | 478 | 495 | 339 | 386 |
| DVLA COMPUTER RECORDS | 1 | 2 | 1 | 2 |
| DVLA FORMS | 13 | 8 | 7 | 1 |
| DVLA POSTAL PROCEDURES | 4 | 2 | 4 | 3 |
| DVLA TELEPHONE SERVICE | 40 | 52 | 65 | 29 |
| DVLA PERSONALISED REGISTRATIONS | 32 | 20 | 21 | 12 |
| ERRORS ON DRIVING LICENCE | 133 | 127 | 98 | 75 |
| ERRORS ON V5C | 114 | 53 | 67 | 39 |
| ELECTRONIC VEHICLE LICENSING | 276 | 186 | 166 | 145 |
| EXPORT COMPLAINT | 13 | 12 | 2 | 1 |
| FEE PAYING / NON FEE PAYING COMPLAINT | 31 | 22 | 11 | 9 |
| INCORRECT VEHICLE RECORD | 93 | 90 | 70 | 25 |
| INFORMING LETTER | 1 | 1 | 0 | 2 |
| LOCAL OFFICE SPECIFIC | 17 | 11 | 22 | 36 |
| LOCAL OFFICE ENFORCEMENT | 475 | 318 | 175 | 216 |
| MULTIPLE COMPLAINTS | 19 | 11 | 13 | 19 |
| NO REPLY FROM DVLA | 43 | 34 | 11 | 7 |
| NON RECEIPT OF REFUND | 75 | 113 | 90 | 19 |
| NON RECEIPT OF TAX DISC | 8 | 3 | 6 | 2 |
| NON RECEIPT OF V5C | 198 | 143 | 119 | 75 |
| NON RECEIPT OF DRIVING LICENCE | 116 | 124 | 89 | 74 |
| OBJECTING TO PAYING FOR DUPLICATE TAX DISC | 6 | 0 | 2 | 1 |
| PROCESSING PROCEDURES | 60 | 32 | 49 | 28 |
| PROCESSING TIME | 15 | 4 | 8 | 6 |
| REFUND COMPLAINT | 109 | 220 | 171 | 213 |
| REGISTRATION MARK ALLOCATION | 20 | 16 | 13 | 15 |
| RELEASE OF INFORMATION | 52 | 23 | 24 | 54 |
| RETENTION | 67 | 61 | 41 | 29 |
| RINGED VEHICLES | 6 | 13 | 9 | 3 |
| STAFF ATTITUDE | 71 | 114 | 101 | 94 |
| TEN YEAR RENEWAL | 3 | 46 | 20 | 40 |
| TRADE LICENSING / TRADE PLATES | 2 | 3 | 4 | 0 |
| TWO V5C's RECEIVED | 5 | 0 | 1 | 2 |
| UNLICENSED USE | 0 | 120 | 43 | 17 |
| V5C APPLIED FOR WITHOUT KEEPERS KNOWLEDGE | 2 | 2 | 0 | 4 |
| V5C RECEIVED AT WRONG ADDRESS | 1 | 0 | 1 | 1 |
| VEHICLE AND DRIVER COMPLAINT (COMBINED) | 15 | 11 | 5 | 1 |
| VEHICLE LICENSING | 65 | 63 | 47 | 52 |
| VEHICLE REGISTRATION | 94 | 78 | 113 | 79 |
| VEHICLE OWNERSHIP DISPUTE | 13 | 17 | 15 | 11 |
| WHEELCLAMPING | 0 | 0 | 128 | 100 |
| TOTAL | 4,929 | 4,399 | 3,594 | 3,366 |
