Nature of complaint |
2008-9 |
ALLEGED WRONG INFORMATION, ACTION TAKEN BY DVLA |
231 |
CHERISH TRANSFER |
167 |
COMPLAINT REGARDING V11 |
24 |
COMPLAINT REGARDING 25 YEAR EXEMPTION |
0 |
CONTINUOUS LICENSING |
1040 |
CORRESPONDENCE RESPONSE |
7 |
DENIAL OF OWNERSHIP /BEING CONTACTED |
60 |
DISPUTE REGARDING NUMBER OF KEEPERS |
0 |
DIVERSITY / ACCESSIBILITY |
2 |
DRIVING LICENCE ON-LINE |
27 |
DOCUMENTS LOST / DAMAGED BY DVLA |
145 |
DRIVER MEDICAL COMPLAINT |
440 |
DRIVING LICENCE COMPLAINT |
478 |
DVLA COMPUTER RECORDS |
1 |
DVLA FORMS |
13 |
DVLA POSTAL PROCEDURES |
4 |
DVLA TELEPHONE SERVICE |
40 |
DVLA PERSONALISED REGISTRATIONS |
32 |
ERRORS ON DRIVING LICENCE |
133 |
ERRORS ON V5C |
114 |
ELECTRONIC VEHICLE LICENSING |
276 |
EXPORT COMPLAINT |
13 |
FEE PAYING / NON FEE PAYING COMPLAINT |
31 |
INCORRECT VEHICLE RECORD |
93 |
INFORMING LETTER |
1 |
LOCAL OFFICE SPECIFIC |
17 |
LOCAL OFFICE ENFORCEMENT |
475 |
MULTIPLE COMPLAINTS |
19 |
NO REPLY FROM DVLA |
43 |
NON RECEIPT OF REFUND |
75 |
NON RECEIPT OF TAX DISC |
8 |
NON RECEIPT OF V5C |
198 |
NON RECEIPT OF DRIVING LICENCE |
116 |
OBJECTING TO PAYING FOR DUPLICATE TAX DISC |
6 |
PROCESSING PROCEDURES |
60 |
PROCESSING TIME |
15 |
REFUND COMPLAINT |
109 |
REGISTRATION MARK ALLOCATION |
20 |
RELEASE OF INFORMATION |
52 |
RETENTION |
67 |
RINGED VEHICLES |
6 |
STAFF ATTITUDE |
71 |
TEN YEAR RENEWAL |
3 |
TRADE LICENSING / TRADE PLATES |
2 |
TWO V5C's RECEIVED |
5 |
UNLICENSED USE |
0 |
V5C APPLIED FOR WITHOUT KEEPERS KNOWLEDGE |
2 |
V5C RECEIVED AT WRONG ADDRESS |
1 |
VEHICLE AND DRIVER COMPLAINT (COMBINED) |
15 |
VEHICLE LICENSING |
65 |
VEHICLE REGISTRATION |
94 |
VEHICLE OWNERSHIP DISPUTE |
13 |
TOTAL |
4,929 |
