Last Updated: 17/11/2009

Customer Complaint Statistics

		2000 -2001	2001 -2002	2002 -2003	2003 -2004	2004 -2005	2005 -2006	2006 -2007	2007- 2008
NATURE OF COMPLAINT	2000 -2001	2001 -2002	2002 -2003	2003 -2004	2004 -2005	2005 -2006	2006 -2007	2007- 2008
Driving licence	Driving licence	423	378	543	599	612	513	657	689
Non receipt of or error on registration document	Non receipt of or error on registration document	393	429	476	394	572	714	432	419
Processing time or procedures	Processing time or procedures	322	174	216	86	33	195	211	392
Drivers Medical	Drivers Medical	174	124	141	429	200	149	288	443
Non receipt of or error on refund	Non receipt of or error on refund	168	172	173	184	118	149	137	137
Vehicle licensing or VED disc	Vehicle licensing or VED disc	164	588	253	552	334	295	565	817
Documents lost within the DVLA	Documents lost within the DVLA	160	88	128	117	117	137	138	151
Telephone or correspondence service	Telephone or correspondence service	140	109	90	104	107	67	76	56
Vehicle registration	Vehicle registration	80	79	133	161	117	93	78	79
Vehicle keepership dispute	Vehicle keepership dispute	73	85	100	117	5	12	194	10
Cherished transfer	Cherished transfer	36	59	83	147	114	105	194	171
Local office	Local office	31	55	36	34	40	63	22	16
Other	Other	273	403	512	937	1221	1131	932	1,700
Total	Total	2,473	2,743	2,883	3,861	3590	3623	3,924	4,391
Total Transactions	Total Transactions	67,957,186	71,465,690	74,243,641	77,663,122	79,555,808	81,790,994	81,641,781	82,408,304

Please note: Transaction volumes do not include telephone calls