There is a legal requirement for organisations to evidence that they are meeting their public sector equality duties under the Equality Act 2010. This duty is made up of general duties supported by specific duties. The development and delivery against these objectives are a way of demonstrating that the requirement is being met. DVLA will deliver against their own and DfT objectives.
The purpose of setting specific, measurable equality objectives is to help to better perform the general equality duty, focusing on the desired outcomes. Equality objectives help focus attention on the priority equality issues within an organisation in order to deliver improvements in policy making, service delivery and employment, including resource allocation. The DVLA corporate diversity objectives explain:
The diversity objectives will be reviewed every four years or more frequently if needed. Additional objectives will be set as and when required to ensure that continued compliance with the Equality Act 2010 is achieved.
One of the key elements of developing diversity objectives is consultation with stakeholder groups and staff and customer feedback. Consultation is ongoing to help DVLA gain continued understanding of differing needs of our customers and staff, ensuring the provision of improved customer service. The consultation process includes: