DVLA Business Plan
2012-13
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Chief Executive Message
About us
Where we sit in government
DVLA Governance
Meet our Executive Board
How the Agency is changing
What we will do in 2012-13
Deliver a step change in organisational efficiency
Ensure sustainable efficiency in delivery
DVLA Change portfolio 2012-13
Simplify legislation and reduce red tape
Clarify responsibilities for customers
Improve joined up working across government
Key performance measures
Customer service measures
Sustainability in DVLA
How much we will spend and save
How we will manage our people
Annexes
Balance sheet
Cash flow statement
Volume forecasts
Sustainable development action plan
Business Plan risk register
Glossary of terms
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DVLA Business Plan 2012-13
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Key performance measures
Progress against performance
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DVLA Business Plan 2012-13
Chief Executive message
About us
How the Agency is changing
What we will do
Sustainability in DVLA
How much we'll spend and save
Annexes
Related websites
DVLA
Gov.uk
DVLA Personalised Registrations
DFT
Government Transparency Agenda
DVLAgov YouTube
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