How the Agency is changing
Our strategic direction
DVLA’s key purpose is to maintain accurate registers of drivers and vehicles to help ensure road safety, collect vehicle excise duty and tackle vehicle related crime.
DVLA historically maintained its registers by processing large numbers of paper transactions, delivered by post and moved around by hand.
The government’s modernisation agenda has been underway for some time and DVLA has led the way in electronic services and volume transaction handling. Since 2001 the agency has successfully delivered major Information Communication Technology (ICT) changes, improving standards of processing whilst continuing to meet service delivery to its customers. This has allowed DVLA to increase its accuracy and deliver significant savings through automation and restructuring of internal processing.
The Agency’s strategic direction is influenced by the Governments Open Public Service White Paper and the Governments ICT and digital strategies.
The agency will progressively deliver further benefits by:
- minimising as far as possible remaining paper transactions by:
- replacing with web transactions (or web based forms)
- improving the efficiency and minimising the costs of face-to-face transactions for those customers who cannot or do not wish to transact electronically
- streamlining processes and removing duplication of effort for DVLA and customers
- using other government departments to support data collection and handling
- converging DVLA driver and vehicle registers to increase convenience for customers and improve access for authorised partners
- revising internal structures to maximise the benefits of e-handling and delivery ensuring operational and environmental impacts of change are managed in a sustainable way.
These changes will significantly reduce costs and increase efficiency.
The six key principles underpinning the changes we plan are to:
For more information visit www.dft.gov.uk/dvla/publications
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