DVLA Business Plan
2012-13
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Chief Executive Message
About us
Where we sit in government
DVLA Governance
Meet our Executive Board
How the Agency is changing
What we will do in 2012-13
Deliver a step change in organisational efficiency
Ensure sustainable efficiency in delivery
DVLA Change portfolio 2012-13
Simplify legislation and reduce red tape
Clarify responsibilities for customers
Improve joined up working across government
Key performance measures
Customer service measures
Sustainability in DVLA
How much we will spend and save
How we will manage our people
Annexes
Balance sheet
Cash flow statement
Volume forecasts
Sustainable development action plan
Business Plan risk register
Glossary of terms
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DVLA Business Plan 2012-13
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Business Plan Feedback
Business Plan Feedback
We welcome your views on the DVLA Business Plan and would be grateful if you could spend a few moments answering the following questions to help us improve how we communicate information to our customers.
Question 1
On a scale of 1 to 5, how do you rate the INFORMATION provided in the DVLA Business Plan? (where 1 is not at all useful and 5 is very useful)
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Question 2
On a scale of 1 to 5, how do you rate the CLARITY OF INFORMATION provided in the DVLA? (where 1 is not at all useful and 5 is very useful)
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Question 3
Please use the following space if you would like to provide any comments/suggestions on how we can improve the DVLA Business Plan: