Chief Executive message
In the year about to close we are on track to deliver all 14 key performance measures and all 19 customer service measures.
For 2012-13 we have set our sights on achieving all 16 key performance measures and all 20 customer service measures...
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Progress against performance is now available to view
Customer service measures
Key performance measures
Transaction volumes
Income and Expenditure
Balance sheet
Cash flow statement
Change Programme
About us
DVLA is an Executive Agency of the Department for Transport (DfT)
Our main responsibilities are to:
- maintain over 44 million driver records and 36 million vehicle records
- collect nearly £6 billion a year in vehicle excise duty
- limit tax evasion to no more than 1 per cent
- support the police and intelligence authorities in dealing with vehicle related crime...
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- The DVLA's key purpose is to maintain accurate registers of drivers and vehicles to help ensure road safety, collect vehicle excise duty and tackle vehicle related crime.
In 2012-13 the Agency will significantly reduce costs and increase efficiency. The six key principles underpinning the changes we plan are to:
1. Improve service delivery
2. Deliver a step change in organisational efficiency
3. Ensure sustainable efficiency in delivery
4. Simplify legislation and reduce red tape
5. Clarify responsibilities for customers
6. Improve joined up working across government. - The government's modernisation agenda has been underway for some time and DVLA has led the way in electronic services and transaction handling...
The Agency’s strategic direction is influenced by the Governments Open Public Service White Paper and the Governments ICT and digital strategies.
The agency will progressively deliver further benefits by...
Find out more - This Business Plan details our key performance measures, business activities and planned programme of change for 2012-13.
These objectives have been agreed by the responsible senior officials and ministers, as part of setting our priorities for the year. We will report against the measures and change plans set out in this Business Plan to provide transparency of performance in our Annual Report and Accounts 2012-13.
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Progress against performance is now available to view
Customer service measures
DVLA key measures - Over the past few years, we have significantly increased our focus on ensuring we operate our business in a sustainable way. A number of factors have influenced this...
Our strategic direction to reduce costs, increase efficiency and increase convenience for our customers and partners is aligned with the five sustainable development principles. These balance the needs of the economy, society and the natural environment alongside ensuring good governance and using sound science in decision and policy-making.
Find out more - DVLA will manage and account for a substantial amount of public funds (see financial summary) provided by fee payers an
d through Parliament (supply funding)....
DVLA will work to procure two key new service contracts during the year, as well as migrate two new contracts recently awarded....
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What we will do in 2012-13
The Agency will make services easier and more secure for the customer... Find out more
DVLA is transforming its systems, staff and estate to achieve a £100 million a year reduction in operating costs... Find out more
In line with the Government Efficiency Agenda, the agency will deliver resources to the front line and reduce costs by... Find out more
As part of its strategy to promote economic growth...Find out more
During 2012-13 DVLA will continue to work in partnership with other organisations... Find out more
DVLA will continue to seek out opportunities to work across government... Find out more
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