In the year about to close we are on track to deliver all 14 key performance measures and all 19 customer service measures.
For 2012-13 we have set our sights on achieving all 16 key performance measures and all 20 customer service measures...
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Progress against performance is now available to view
Customer service measures
Key performance measures
Income and Expenditure
Cash flow statement
DVLA is an Executive Agency of the Department for Transport (DfT)
Our main responsibilities are to:
Our strategic direction to reduce costs, increase efficiency and increase convenience for our customers and partners is aligned with the five sustainable development principles. These balance the needs of the economy, society and the natural environment alongside ensuring good governance and using sound science in decision and policy-making.