What we will do in 2011-12
What we will do in 2011-12
Measure |
2010-11 |
2011-12 Aim/Expectations | |
| Reform | |||
| 1 | Continuous Insurance Enforcement Build up and maintain full capacity issuing |
Operational |
First enforcement |
| Collection of VED | |||
| 2 | Collecting tax for the government Collect the maximum amount of VED possible within |
Over 99% of tax due |
Over 99% of tax due |
| Operational - Service Delivery | |||
| 3 | Accuracy (traceability) Maintain the accuracy of the Vehicle register |
in 95% of cases | in 95% of cases |
| 4 | Customer satisfaction Deliver the 8 DfT Customer Promises
|
all 8 achieved | achieve all 8 |
| 5 | Increase take up of digital services |
49% | 53% |
| 6 | Sustainability |
by 5% | by a further 5% |
| 7 | Freedom of Information |
93% | 93% |
| 8 | PQs Provide a response within due date |
85% | 85% |
| 9 | MP correspondence Provide a response within 7 working days |
85% | 85% |
| 10 | Official correspondence Provide a response within 20 working days |
80% | 80% |
| 11 | Prompt Payment Payment of invoices within 5 working days |
80% | 80% |
| Financial performance | |||
| 12 | Agency Finance Make further efficiency savings as part of a wider |
£36 million (See Financial Summary - Projections) |
£20 million (See Financial Summary - Projections) |
| 13 | Headcount Ensure efficient deployment of staff with |
5,680 Full Time Equivalents |
5,480 Full Time Equivalents |
| 14 | Sickness Absence Ensure the number of working days lost due to sickness |
7.5 days | 7.2 days |
Note 1. For further information see DVLA Key Measures
Note 2. For further information see DfT Customer Promises