Business Plan 2011-12
How the Agency is Changing
New
Progress against performance is now available to view
DVLA Key Measures 2011-12
DfT Customer Promises 2011-12
Customer Service Measures 2011-12
Transaction Volumes 2011-12
DVLA Change Portfolio 2011-12
1. Efficiency Programme
2. Mandatory Programme
3. Infrastructure Programme
4. ICT Contracts Procurement Programme
What we will do in 2011-12
We will also continue to shape, deliver and improve our electronic services to meet customer needs and expectations. This will be achieved by adopting a customer led approach...
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Glossary
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How much we will spend and save
New
Progress against performance is now available to view
Income and Expenditure
Balance sheet
Cash flow Statement
Programme and Project Investment Plan
Chief Executive's message
This Business Plan sets out our commitment to replicate and build on our strong performance in 2010-11. It is an ambitious plan which includes more electronic services, more channel shift, significant reductions in running costs and, at the same time, delivery of our core driver, vehicle and enforcement business.
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Sustainable Development
In 2011-12 we will be further embedding sustainable development principles into our decision making processes, policy formulation and programme management. This will be undertaken by detailed impact assessments of our policy and change programme plans. Defining and prioritising our sustainability agenda will ensure we are environmentally, socially and economically responsible in the operation of our business and decision making.