Things we could have done better
Sustainability 
In 2011-12 we reduced carbon emissions by 5.3 per cent slightly more than the 5 per cent reduction planned for the year. Following an adjustment to the 2010-11 performance, our cumulative reduction is 7.1 per cent against a target of 10 per cent. By 2015 we are aiming for a 25 per cent reduction and have revised plans to achieve this.
Sick absence
In 2011-12, the Agency narrowly failed to achieve no more than 7.2 average working days lost through staff sick absence coming in at 7.5.(7.12 in 2010-11). The Agency has however, made great strides in reducing sick absence over the years. Since 2005, by making it a consistent management priority to manage attendance carefully and support the health and well-being of staff, DVLA has halved the average working days lost to sickness. This work was included as a case study of good practice in a government commissioned report “Health at Work – an independent review of sickness” published by Dame Carol Black and David Frost CBE in 2011.
In 2012-13, we aim to reduce our sick absence to no more than 6.9 days lost through:
- active and sensitive management of lengthier absence
- the delivery of a ‘Changing Minds’ programme to raise awareness of and provide guidance and support for mental health issues.
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