Our strategy
The Agency’s overall aim is to improve road safety while increasing efficiency and making services easier and more secure for its customers.
The government’s modernisation agenda has been underway for some time and DVLA are working fully in line with the Governments Open Public Service White Paper and the Government ICT and Digital by Default strategies. It has led the way in government e-services and volume transaction handling.
In 2012, the Agency appointed a Transformation Director to focus on the continuity required to deliver our strategic direction, including the £100 million per annum savings (compared to the 2010-11 baseline) by 2014-15.
Our progress towards our strategic goals for the year includes the following achievements:
- The savings against our five year plan to reduce operational expenditure by £100 million a year (against our 2010-11 baseline) have reached £32 million at the end of 2011-12. This saving is annual and not
one off.
- Major steps in restructuring our operational structures, due for completion in 2012. This will provide a more efficient flow of customer transactions.
- An increased range of transactions available online.
- A success in working with our partners across government as we:
- launched Continuous Insurance Enforcement with the Motor Insurers' Bureau
- established an electronic link to the Department of Work and Pensions database
- A setting of firm foundations for the contract let of our major ICT and Front Office Counter Service contracts.
Red Tape Challenge
The Agency’s Strategic Direction proposes a number of changes to help reduce the burden of regulation and support the Government sponsored Red Tape Challenge, simplifying and reducing legislation and the burden on our customers.
Transforming DVLA services
In December 2011 we opened a consultation exercise that sought the views of the public and our stakeholders on the future shape of the services currently provided form our network of local offices and enforcement centres. This potentially involves a transformation and centralisation of the services currently provided by them into Swansea.
These proposals respond to changing customer needs and expectations, making it easier for customers to conduct their business with the Agency, reducing costs for both customers and the Agency. This will include increasing the range of transactions that can be carried out online or through trusted intermediaries. The consultation has closed and responses are being analysed and a report is to be submitted to the Secretary of State. The result of the consultation exercise is due later in 2012.
Next steps
For more information see our Business Plan 2012-13.
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