Annual Report & Accounts
2011-12
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Chief Executive's message
Highlights for the year
Awards and accreditation
Things we could have done better
Key performance measures
Customer service measures
Directors' Report
Managing our organisation
Our strategy
Our people
Transforming customer service
Wider government objectives
Management Commentary
DVLA Change portfolio
Procurement and contract management
Finances and efficiency
Sustainability report
Remuneration Report
Remuneration of the Executive Board Members - audited
Remuneration of Chief Executive -audited
Remuneration of the Non-Executive Board Members-audited
Pension Benefits of the Executive Board Members- audited
Accounts for 2011-12
Statement of the Agency and Accounting Officers responsibilities
Governance Statement
Comptroller and Auditor General Audit Certificate - Business Accounts
Business Accounts
Comptroller and Auditor General Audit Report - Trust Statement
DVLA Trust Statement for 2011-12
Appendix
Comptroller and Auditor General Section 2 Report
Accounts Direction
Sustainable performance
Glossary of terms
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Annual Report & Accounts 2011-12
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Appendix
The Comptroller and Auditor General Section 2 Report
Accounts Direction
Sustainable Performance
Glossary of terms
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Annual Report & Accounts 2011-12
Annual Report 2011-12
Annual accounts 2011-12
Director's report
Management commentary
Remuneration report
Business Accounts
Trust Statement
Appendix
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