DVLA Annual Report and Accounts 2010-11
Directors' Report
On 2 April 2010, the Driver and Vehicle licensing Agency (DVLA) celebrated 20 years as an Executive Agency of the Department for Transport (DfT)... the Agency has been through a radical process of change, moving away from a paper based organisation to a modern highly efficient electronic business, providing online services to customers
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Accounts for 2010-11
The Agency accounts for 2010-11 are made up of the Business Accounts and the Trust Statement. The production of the Trust Statement was introduced in the 2010-11 Government Financial Reporting Manual and is required for revenue collected by the Agency that is due to the Consolidated Fund.
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Highlights for the Year
Customer service measures- we exceeded our target of 17 out of 19, achieving all customer service measures.
We achieved £24 million surplus against the 2010-11 Business Plan forecast of £1.7 million surplus. DVLA delivered an efficiency gain of £46 million, exceeding our target of £36.2 million for the year.
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Chief Executive foreword
I am pleased and proud to be in a position to report such good progress made during 2010-11 for the many and varied interests that this Agency serves.
We collect more than £5.7 billion of Vehicle Excise Duty on behalf of government effectively, with over 99 per cent compliance and efficiently with costs that decrease year-on-year...
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Management Commentary
This section of the report comments on trends in transactions volumes, managing finances through 2010-11 and our reponsibility for collecting Vehicle Excise Duty (VED).
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