Keeping you informed

Digital channels

DSA will keep you informed by:

• updating its websites (direct.gov.uk/drivingtest and businesslink.gov.uk/transport)
• publishing video clips on youtube.com/dsagov giving information about theory and practical tests and the standards needed to pass them
• sending email alerts to subscribers of the DSA Direct service
• updates on its Twitter channel at twitter.com/dsagovuk
• updates on its Facebook pages, including facebook.com/dsagovuk, facebook.com/mydrivingtest and facebook.com/start2ride
• sending its electronic magazine – or ezine – Despatch to driving instructors, training organisations, road safety officers and others within the industry who sign up to get it by email

Publications, leaflets and posters

DSA will keep you informed by:

• sending the ‘Learning to drive’ leaflet with provisional licences through its partner, the Driver and Vehicle Licensing Agency (DVLA)
• publishing a wide range of books
• putting up posters in test centres
• publishing its business plan, which sets out its aims and targets (and its annual report and accounts, which show its performance against those aims and targets)
• issuing news releases to the media

Listening to you

To make sure DSA listens to you, it will:

• carry out regular customer surveys so that you can let DSA know your views on its services
• consult driving instructor organisations and the wider public on the service DSA provides and any changes it proposes
• make it easy for you to get in touch, so you can give DSA your comments and complaints

Please tell DSA when it does well. If DSA does not meet your expectations, please tell it how it can improve its services.

If you suspect that someone is taking a driving test (either theory or practical test, or both) for another person, or if you think that someone who is not a qualified instructor is giving driving lessons, please contact DSA’s fraud and integrity team.