DSA aims to:

• improve road safety
• provide fair tests within an acceptable timescale and which keep to a nationwide standard
• provide a national network of test centres
• make sure high and consistent standards are used in assessing drivers and driving instructors throughout Great Britain
• promptly tell candidates their results, and arrange for driving licences to be issued automatically when this is appropriate
• provide constructive feedback at the end of each practical test
• provide value for money
• treat all customers in a polite and helpful way at all times
• run an efficient, user–friendly service to book tests
• handle enquiries and complaints promptly and efficiently
• work closely with business and trade associations to improve our services to the public