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Driving Standards Agency

DSA's service standards

DSA aims to give a high-quality service to all its customers. DSA welcomes your comments and complaints, as they help it to improve how it provides its services.

What DSA aims to doFind out more about what DSA aims to do for its customers.
DSA service standardsFind out about DSA’s service standards, including its eight customer promises and driving test availability targets.
DSA complaints procedureFind out how to complain to DSA about driving tests, compulsory basic training or approved driving instructors.
How DSA keeps you informed and listens to youThe different ways that DSA keeps its customers and partners informed and listens to them.