DSA is a large organisation. We want to help you to contact the right part of the agency, so we can deal with your query or complaint quickly.

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Theory tests

The quickest and easiest way to book, check, change or cancel your driving or riding theory test is online. DSA recommends that you book on Directgov. You can also book by phone or by post.

• How to book and manage your driving theory test appointment

If you want to complain to DSA about its theory test service, please read the complaints procedure first.

• DSA – theory test enquiries, bookings and complaints

• Complaints procedure

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Practical tests

The quickest and easiest way to book, check, change or cancel your practical driving or riding test is online. DSA recommends that you book on Directgov. You can also book by phone or by post.

• How to book and manage your practical driving test appointment

If you want to complain to DSA about its practical test service, please read the complaints procedure first.

• DSA – practical test enquiries, bookings and complaints

• Complaints procedure

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Customer services

If you have any other questions, you can contact DSA customer services. If you want to complaint about DSA, please read the complaints procedure first.

• DSA customer service centre
• Complaints procedure