Code of Practice (HTML version)
Table of contents
- Annex A - Section 1 - Introduction and General Principles
- Purpose of Code
- Regulatory framework
- Other principles
- Section 2 - Training
- Section 3 - Pre-journey
- Booking facilities
- Rules on carriage of disabled persons or persons with reduced mobility
- Obtaining information from customers
- Seat reservations
- Additional seats
- Transmission of information
- Section 4 - Arrival at the airport
- By car
- By taxi
- By hire car
- By bus or train
- Routes to the terminal
- Section 5 - Moving through the airport and boarding the aircraft
- Assistance
- Design of Infrastructure
- Landside
- Check-in facilities
- Self-service equipment
- Reserved seating areas
- Access to information
- Public facilities
- Assistance dogs
- Airside
- Security
- Customs and VAT reclaim
- Reserved seating areas
- Shopping, catering and other public facilities
- Information
- Boarding
- Gate facilities
- Loading wheelchairs and other mobility equipment
- Boarding wheelchair users
- Transmission of information
- Section 6 – Aircraft design
- Section 7 – On board the aircraft
- Training
- Seat allocation
- Information
- Entertainment
- Catering
- Moving through the aircraft cabin
- Assistance dogs
- Carriage of medical and mobility equipment
- Section 8 - Disembarkation, transfer arrangements and leaving the airport
- Transfer arrangements
- Baggage retrieval, Immigration and Customs
- Loss or damage to mobility equipment
- Facilities for assistance dogs
- Customer feedback and handling complaints
- Complaint procedure
- Annex 1 – Members of the Air Access Working Group
- Annex 2 - Summary of the Regulation's Provisions
- July 2007 implementation
- July 2008 implementation
- Annex 3– Duties under Part III of the Disability Discrimination Act (DDA) 1995
- Less favourable treatment
- Reasonable adjustments
- Annex 4 – International Air Transport Association (IATA) codes applying to disabled people and persons with reduced mobility requiring assistance
- Annex 5 – Checklist for disabled and less mobile customers
- A) Your travel details
- B) General information about you
- C) Getting around
- D) Getting access to information
- E) Travelling on an aircraft, coach, ferry or cruise ship
- F) Accomodation
- G) Meals
- Annex 6 – European Civil Aviation Conference (ECAC)
- Specialist guidance material for security staff – Key points for checks of persons with reduced mobility (PRMs)
- General
- Body search
- Wheelchair search/assistance dogs
- Baggage search
- Security searches
- Annex 7 – Information on sources of disability awareness/equality training
- Annex 8 - Criteria for working with organisations of disabled people
- Annex 9 – Useful publications and other
- relevant information
- The Legal framework
- Design and infrastructure
- Communicating with disabled people
- Annex 10 – Useful contacts
