Passenger requirements

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX1 (68 kb)

Ticket price, frequency, punctuality and capacity are currently passengers’ top priorities for improvement.

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX2 (73 kb)

Journey time and reliability both receive high passenger satisfaction scores whereas value for money and how train companies deal with delays receive lower satisfaction ratings.

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX3 (57 kb)

Overall passenger satisfaction dropped significantly when the Hatfield crash occurred but has subsequently recovered and is now above the pre-Hatfield level.

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX20 (76 kb)

The proportion of people with access to the internet is continuing to increase. Penetration rates are relatively similar for all age groups from 18 to 64, but are much lower for over 65 year olds. Penetration rates vary by socio-economic group.

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX21 (77 kb)

The penetration of mobile phones is not expected to increase significantly from its current level. Penetration is much lower for the over 65s and is slightly lower for socio-economic group DE.

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX23 (66 kb)

The number of tickets being sold at ticket offices in stations is declining due to a rise in station self service and internet bought tickets.

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX43 (72 kb)

UK mean adult body mass index (BMI) is increasing by 0.4% p.a. This trend may need to be taken into account in the design of trains and stations.

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX44 (56 kb)

UK male adult mean height has been increasing by roughly 4cm per century but does not appear to have increased substantially in the second half of the 20th century.

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX45a (58 kb)

Passengers top priority for the British Transport Police (BTP).

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX48 (74 kb)

Oystercards are now used for over 60% of all London Underground journeys.

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX45b (78 kb)

Anti-social behaviour by other people on the train or on the station is the main cause of worry about personal security on the railway.

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX46 (56 kb)

8% of rail journeys are made by people with disabilities.

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX47 (60 kb)

57% of stations currently have step free access. Network Rail is beginning feasibility studies for a further 47 stations under the Government’s ‘Railways for All’ strategy.

Published:

24 July 2007

Delivering a Sustainable Railway: Summary of Key Research and Analysis - PAX49 (72 kb)

Business rate punctuality and reliability as their highest priority for improvement.

Published:

24 July 2007