DVO Group business plan 2003/04: Safe and secure drivers and vehicles
Table of contents
- Foreword
- Introduction
- Who we are
- Where we are going
- DVO aim and objectives
- Delivering better services to customers
- Listening to customers
- Maintaining and improving service standards
- Modernising customer services
- Improving compliance
- Using resources efficiently and effectively
- People
- Finance
- Property
- Information and business processes
- Partnerships
- Governance and risk management
- DVO Programmes
- Contributing to the wider Department
- Managing Risk
- Looking ahead
- 2003/04 planned outputs
- Delivering for our customers
- Delivering for our other stakeholders
- Improving our business delivery
- Delivering a growing and learning organisation
- Annex A - Other planned outputs for 2003/04
- Annex B - Strategic Investment Programme 2003/04
- Annex C - DVO values
- Annex D - DVO strategic model
- Annex E - Summary of activities
- Driving Standards Agency
- Driver, Vehicle and Licensing Agency
- Driver, Vehicle and Operator Group Centre
- Vehicle Certification Agency
- Vehicle and Operator Services Agency
- Annex F - Key decisions and timing
